How to get help when the Resource Centre is closed:
NHS Direct Website



Walk-In : Mon-Fri 8.30-10.00am

Telephone Advice : Mon-Fri 9.00-10.00am

You can access the Physiotherapy Services at the Resource Centre in one of two ways, Physio Direct and the Physiotherapy Walk in Clinic.

What is Physio Direct?

A telephone service that has been set up to provide early advice and management for people with back/neck/joint problems or muscle and soft tissue injuries.

Who will I speak to?

A Chartered Physiotherapist.

How and when do I contact the service?

Tel: Monday to Friday 9:00am to 10:00am. (Excluding Bank Holidays).

What will happen when I phone?

You will be asked a number of questions by the Physiotherapist in order to fully assess the problem.
You will be asked questions about:-

  • Your problem and how it is affecting your daily life.
  • Your current medication.
  • Any other medical problems.

The Physiotherapist will then discuss with you the most appropriate way of managing this problem. This may include one of the following.

  • Advice appropriate exercises sent to you in the post, or an appointment for a further assessment in the Physiotherapy Department at Neath Port Talbot Hospital. All patients needing an appointment are seen according to the priority of their condition.

At the end of the phone call you will be given the contact details for the Physiotherapist you spoke to. If you are not getting better with the advice given or if you have any concerns, please do not hesitate to contact the Physiotherapist.

What can I do if I don’t get through?

We appreciate that the telephone line can get very busy: although this is variable depending on the day and time of your call. If the telephone line is busy this means that the Physiotherapist is on the phone helping someone else. The best thing to do is to keep trying or leave your name and number and the Physiotherapist will try and contact you back.

What is the Physiotherapy assessment ‘Walk in Clinic’?

New Times : Monday to Friday 8.30-10.00am

  • This is a walk in clinic for a physiotherapy assessment to see if your problem is appropriate for physiotherapy treatment.
  • Assessments will take no longer than 10 -15 minutes.
  • Further physiotherapy appointments will be arranged following this assessment if the physiotherapy treatment is required.
  • During your assessment you may be required to undress to your underwear. Please bring a pair of shorts if you wish.
  • Examples of conditions suitable for assessment within this clinic are:- Back & Neck pain, joint pain, muscle and soft tissue injuries.

What can I do to help myself in the meantime?

Keeping Active

Research has shown that resting for more than a day or so does not help and may actually prolong pain and disability. You may need to modify your activities initially, but the sooner you get back to doing them again, the sooner you will feel better.

Getting stiff joints and muscles working can be painful, but this is a normal response and not a sign of damage. Feeling a bit sore initially is normal and often a good sign that you are making progress.

Changing your position or activity frequently through the day will help to prevent and reduce stiffness. Try to keep yourself active and build up your general activity gradually.


If you have been prescribed painkillers these may help you to return to normal activities. ‘Over the counter’ painkillers can also be helpful; a pharmacist will be able to advise you on the appropriate tablets.

Hot or Cold

Some people find that a hot water bottle wrapped in a towel on the affected area for 20 minutes can reduce pain, whilst others prefer using a pack of frozen peas wrapped in a damp towel for 10-20 minutes.

N.B. Be aware that the hot and cold can burn and that you need to check (every 5-10 minutes) that your skin does not become very red or blotchy; if this happens, stop use.